For in stock items, orders received after 11:00 a.m. CST time, or anytime on a non-business day, will ship the next business day.

Customers are responsible for all shipping and handling charges on all shipments, including refusals and returns.

Orders are shipped via United States Postal Service 2-3 Day Priority Mail.

Shipping fees are not refundable.

Shipping costs are determined by the weight, size or destination of the order and the most cost effective method is always used.

We ship to U.S., Canada, U.S. Virgin Islands and Puerto Rico. Alaska, Hawaii, Virgin Islands and Puerto Rico must ship 2-Day Air.

International orders maybe processed with prior arrangement.

Refund Policy:

1. Return Material Authorization number (RMA#) is required on the outside of the box for product returns, or they will be refused. RMA# is good for 14 days.

2. You must ensure that merchandise is returned to receive proper credit.

3. Freight on merchandise being returned to Vivian's is to be prepaid.

4. Merchandise will be credited at original invoice price less freight and handling.

5. No returns after 10 days of invoice date.

Return Policy:

Refused product will be credited less 20% restocking fee, freight and handling.