Customer Service
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Satisfaction Guarantee
We are three generations of family that stress product quality as much as we pride ourselves on our customer service.
We realize that our baby gear provides the safety and security that is critical to all who have Little Ones. So your satisfaction, along with your trust, is our #1 priority. Therefore, if for any reason you are not satisfied with our product, we will make it as convenient as possible for the return of the product and prompt refund of your money as noted in our Return Policy.Back to Top of PageAbout Us
Welcome to Vivian's Baby Clothes, the ultimate location for the finest quality in Baby Gear for your little one.
In addition to our Baby Gear, We offer wonderful accessories from BearHand's & Buddies. We began in 2007 as three generations of family that wanted to offer a caring and thoughtful site for Moms, Aunts and Grandmothers to purchase only the highest quality products and to receive the most superior customer service in the E-commerce world. In addition, we are always asking our customers to let us know what they like and don't like and what they think are the best possible products for their little ones' and want to see on our site. We are always researching the industry to find the very best designers/manufacturers to add to our Baby Gear collection. We even offer some cute and practical accessories for those caring and thoughtful Moms, Aunts and Grandmothers! We hope our exceptional and unique Baby Gear from Dorel Juvenile Group offers you that fabulous selection you were looking for.Finally, we believe in offering the lowest possible retail price and as well as the best shipping plan and charges without any hidden fees or taxes. And we will always give you the fairest prices without tricks or gimmicks....
Our Owner and President spent twenty five years in Corporate Management with many years of experience with well known industry leaders in hi-tech manufacturing. During his career he advanced from Staff Manager to Director to Vice President, and as our President, has always had a "Customer-Centric" attitude which equates into a truly memorable experience for you while shopping at Vivian's Baby Clothes.Back to Top of Page
Contact Information
We always look forward to hearing from our customers about our service as well as the quality of our product. The two quickest ways to contact us is via our toll free Customer Service number (877)545-1207 or:
Contact Us At: dem@viviansbabyclothes.com
Mail correspondence to: email us for mailing address.
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Payment Methods
Vivian's has two convenient ways to pay..."PayPal Express" or through our own "Secure Pay" system on the payments page. Either way, no personal and/or credit card information is kept by Vivian's Baby Clothes.
Shipping Policy
For all Accessory items from BearHands & Buddies, we process all orders immediately and then ship via USPS Priority One usually within 1 day.
Federal Express Ground is used for "baby gear" which is typically bulky and heavier than Accessories. These baby gear items are typically processed and shipped within 2-3 "business days." You can request "Signature Required" delivery from FedEx without additional costs, just let us know and we'll make sure your package is safe guarded with a "required signature." Regretfully we don't have weekend shipping at this time. We do not ship to Puerto Rico and Canada and only with high fees to Alaska & Hawaii.
Customers are responsible for shipping and handling charges on refusals and returns unless it is deemed our fault and then we will be responsible for Shipping & Handling.
Shipping fees are not refundable unless we are fault and at that point we will refund the "full" amount.
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Return Procedure
Refund Policy:
1. We will make every attempt to allow you to return unopened and unused items without any kind of charge except for the return shipping charge. However, we need to utilize proper return practices such as issuing a Return Authorization. We ask you to be patient and in most cases you will not be responsible for charges. We attempt to use a "common sense" approach to returns which has proven to be great for our customers.
Return Address:
Provided at time of return.